Design Solutions UK Ltd takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.

How do we collect information from you?

We obtain information about you when you engage us to deliver or contact us about our services.

What type of information do we collect from you?

The personal information we collect from you will vary depending  on which services you engage  us  to deliver. The personal information we collect might include your name, address, telephone number, email address.

How is your information used?

In General terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

  • contact you by post, email ortelephone
  • verify your identity where this isrequired
  • understand your needs and how they may bemet
  • maintain our records in accordance with applicable legal and regulatoryobligations
  • process financialtransactions
  • prevent and detect crime, fraud orcorruption


We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to provide for you. The period of retention required varies with the applicable legislation but is typically five or six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of six years from the end of the period concerned.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

Please be assured that we will not release your information to third parties unless you have requestedthatwedoso,orwearerequiredtodosobylaw,forexample,byacourtorderorforthe purposes of prevention and detection of crime, fraud orcorruption.

How you can access and update your information

Keepingyourinformationuptodateandaccurateisimportanttous.Wecommittoregularlyreview and correct where necessary, the information that we hold about you. If any of your information changes,pleaseemailorwritetous,orcallususingthe


You have the right to ask for a copy of the information Design Solutions UK Ltd holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential.  We ask you not to share  your password withanyone.

Your choices

We may occasionally contact you by [post/ email/  telephone]  with details of any changes in legal  and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’below.

Your rights

Correcting your information: We want to make sure that your personal information is accurate, completeanduptodateandyoumayaskustocorrectanypersonalinformationaboutyouthatyou believe does not meet thesestandards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information – see 1 Objecting to how we may use your information’below
  • our use of your personal information is contrary to law or our other legalobligations


Restricting how we may use your information:In some cases,you may ask us to restrict how we use your personal information. This right might apply, for example,where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objectiony ou have made to our use of your information.The right might also apply where the reisnolongerabasisfor using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to doso.

Please contact us in any of the ways set out in ‘Contact information’  below if you wish to  exercise  any of theserights.

Changes to our privacy notice

We keep this privacy notice under regular review. Thisprivacynoticewaslastupdatedon23rdMay2018.


Design Solutions UK Ltd

Touch Wood,  Halse



NN13 6DY

01280 700834